General hotel information
The rooms are available from 3.00 p.m. at the earliest on your day of arrival. The Alpina wellness gourmet board starts at 3.00 p.m. on your day of arrival.
Please vacate your room by 11.00 a.m. on your day of departure. The Alpina wellness gourmet board ends at 10.00 a.m. on your day of departure.
You can pay your hotel bill using the following payment methods: Visa, Mastercard, EC card, cash or bank transfer.
Bathrobes are provided for adults and children.
Garage: we charge €15 to use the garage.
Dogs: we charge €25 for your pets.
Mountain bike hire (in summer): we charge €15 per day to use our mountain bikes/€30 per day to use our E-bikes.
Package: The listed prices are per person per day including the Alpina wellness gourmet board. It is not possible to reimburse any meals not consumed.
Prices: The hotel reserves the right to possible price changes.
We do not accept any liability for accidents, damage to parking spaces or damage to or loss of your property which you are responsible for.
Offsetting vouchers with media collaborations: In the case of a Traumhotel Alpina voucher ( media collaboration ), it is absolutely necessary to inform the hotel before making a reservation. The reference must be included on the booking confirmation. This is the only way to redeem or offset the voucher. We ask for your understanding.
Cancellation insurance & cancellation conditions at the luxury hotel in Tyrol
COVID-19 cancellation conditions: For all guests of the Traumhotel Alpina who have already booked for summer 2020 and those who wish to make a reservation for the summer season, there will be no fees for cancellations up to one week before arrival.
For winter season bookings 2020/21 the following cancellation conditions apply:
Up to 3 months before arrival there are no cancellation fees.
From 3 months to 1 month before arrival we charge for 3 nights of your booked stay.
From 1 month up to 2 days before arrival we charge 70% of the total amount.
From 2 days until the day of arrival and in case of non-arrival we charge 100% of the total amount.
In case of early departure, we charge 100% of the booked stay.
There are no cancellation costs up to 3 months before the start of the holiday, from 3 months to 1 month before the start of the holiday we charge 3 days of the booked stay. From 1 month before the start of the holiday we charge 70%, with early departure we charge 100% of the booked stay.
Cancellation terms and conditions: The Austrian hotel regulations apply. Cancellations of reservations are generally only accepted in writing. If you like, we can send you the documents for a travel cancellation / travel insurance offered by Europäische Reiseversicherung at www.europaeische.at
Early departure: in the event of early departure, 100% of the total amount of the booked stay is due.
Copyrights and use of logos, pictures, texts
We would like to point out that the Traumhotel Alpina logos may only be used by agreement with the management. The logos concerned are the Traumhotel Alpina logo as well as the Yoga & Ayurveda Traumhotel logo. The logos may not be passed on to third parties, nor may they be used for your own advertising purposes or to market your own content. Only written confirmation from Traumhotel Alpina GmbH is considered as consent to use the logos. The rights of use for the two Traumhotel Alpina logos as well as other contents, texts, pictures and much more expressly belong to Traumhotel Alpina GmbH and their use for references (logos, textual content, images, etc.) is only permitted with written confirmation from Traumhotel Alpina GmbH and for the agreed period.